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  1. Trovy
  2. Trovy Knowledge Base
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servicing

  • How Do I Add an Authorized User to My Account?
  • Where Can I Find My HELOC Agreement or Account Documents?
  • How Do I Update My Personal Information (Address, Phone, Email)?
  • What Do the Card Statuses Mean?
  • How Do I Freeze My Card?
  • My Card Was Lost or Stolen — What Do I Do?
  • How Do I Activate My New Trovy Card?
  • My Bank Isn't Showing Up When I Try to Link It
  • How Do I Add or Link a New Bank Account for Payments?
  • Can I Change the Date My AutoPay Processes?
  • How Do I Change My AutoPay Amount or Settings?
  • Can I Schedule a Payment for a Future Date?
  • If I make a manual payment before my due date, will autopay still run and will I keep my rate discount?
  • How do I pay off a credit card card [using my HELOC]?
  • How can I do a cash advance at a bank branch?
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